Concierge

FlowMatrix also supports an entire Office Services solution to automate user’s requests for bulk processing of jobs and management by an office services, print management or concierge team.  The solution is based around an Office Services eTicket Request Client application and Office Services Management Console. Users can request a ticket to complete:

• Bulk Scanning Requests
• Bulk Printing Requests
• Bulk Copying Requests
• Complicated Email Output and Conversion
• Court Bundles
• Conversion from to useable DMS formats

The FlowMatrix Office Services eTicket Request Client tool makes it easier for fee earners and secretaries to specify exactly what they need done and how urgently it is needed. The eTicket tool lets you quickly create detailed requests and lets you upload documents for assembly and printing requests.

The eTicket tool submits an electronic job ticket into the Office Services work scheduling queue and optionally outputs a printed ticket which is used as a job cover page for original paper documents to be worked on.

The FlowMatrix Office Services Management Console provides a dashboard view for tracking of all pending jobs and the list can be ordered by urgency, importance and other factors which influence the scheduling and planning of the work. The dashboard view makes it easy to see the details of each eTicket and to monitor the progress as the job is being worked. The fee earner or secretary that raised the ticket can also follow the progress in real time.

The Office Services solution automates nearly all the tasks. For instance, a user or requester could request a bulk printing request. A template tool will allow them to look at a DMS such as iManage and pick all the folders (and even individual files) they wish to print and link that to the eTicket request. They can also set all finishing options and the urgency of the job. The FlowMatrix solution will extract and convert the files automatically server -side (with exception handling and filtering) and provide a single print release file to the print room with indexing.  No need for the user to upload huge numbers of files to the office services team. Once released the management console will automatically send notification to the requestor that their job has been completed.